Shipping policy
Thank you for shopping with E&T Precision Tools. This Shipping Policy outlines how, when, and where we ship the products purchased on ETPrecisionTools.com. By placing an order with us, you agree to the terms outlined below.
Where We Ship
We currently ship to all 50 U.S. states, Washington D.C., and U.S. territories. At this time, we do not offer international shipping outside of the United States.
Shipping Cost
We are proud to offer free shipping on every order, with no minimum purchase required, to any address within the United States. There are no hidden fees, no surcharges, and no location-based upcharges — the shipping cost you see at checkout will always be $0.00.
Order Processing Time
Orders are typically processed within 1 to 2 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and packed, it will be handed off to our shipping carrier for delivery.
Estimated Delivery Time
After processing, standard delivery within the United States takes approximately 3 to 7 business days. This means most customers receive their orders within 4 to 9 business days from the date the order is placed.
Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Actual delivery may occasionally be affected by weather, carrier delays, holidays, or other factors outside of our control.
Where Items Ship From
All orders are shipped from our fulfillment location in Mableton, Georgia, United States.
Shipping Carriers
We ship using trusted U.S. carriers, including USPS and UPS, depending on the size, weight, and destination of your order. The specific carrier assigned to your order will be reflected in your shipping confirmation email.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to follow your package. You can also track your order at any time by visiting our Track Your Order page.
If you have not received your tracking information within 3 business days of placing your order, please contact us at sales@ETPrecisionTools.com and we will look into it right away.
Shipping Address Accuracy
Please double-check your shipping address at checkout. E&T Precision Tools is not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing your order, contact us at sales@ETPrecisionTools.com as soon as possible and we will do our best to update your shipment before it leaves our facility.
Undeliverable, Refused, or Returned Packages
If a package is returned to us because it was undeliverable, refused, or unclaimed, we will contact you to arrange re-delivery or issue a refund. In cases where re-delivery is requested, additional shipping charges may apply.
Lost or Damaged Shipments
If your order arrives damaged, or if your tracking shows the package as delivered but you have not received it, please contact us within 7 days of the recorded delivery date at sales@ETPrecisionTools.com. Please include your order number and, if possible, photos of any packaging or product damage. We will work with you and the carrier to resolve the issue quickly.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at sales@ETPrecisionTools.com. Once an order has been processed and handed off to the carrier, we may no longer be able to make changes.
Contact Us
If you have any questions about your order, shipping timelines, or this Shipping Policy, please reach out to us:
E & T Precision Mowers LLC
6006 Ridge, Mableton, GA 30126, USA
Email: sales@ETPrecisionTools.com
Phone: +1 (770) 555-0126
Website: ETPrecisionTools.com