Frequently Asked Questions

Yes. We offer free shipping on every order, with no minimum purchase required, to any address within the United States.

Orders are typically processed within 1 to 2 business days. After processing, delivery within the United States takes approximately 3 to 7 business days, meaning most customers receive their orders within 4 to 9 business days from the order date.

At this time, we only ship within the United States, including all 50 states and U.S. territories. We do not currently offer international shipping.

All orders are shipped from our fulfillment location in Mableton, Georgia, USA.

Once your order ships, you'll receive a shipping confirmation email with a tracking number and link. You can also track any order by visiting our Track Your Order page. If you haven't received tracking within 3 business days, please contact us at sales@ETPrecisionTools.com.

If your order has not yet been processed or shipped, we can typically make changes or cancel it. Please contact us as soon as possible at sales@ETPrecisionTools.com with your order number.

We accept returns on eligible items within 30 days of delivery. Products must be in new, unused, and resalable condition with their original packaging. We offer free returns on all eligible U.S. orders.

No. Return shipping is completely free. Once your return is approved, we'll provide a prepaid return label so you can send the item back at no cost.

Email us at sales@ETPrecisionTools.com with your order number and reason for return. Our team will respond within 1 to 2 business days with a return authorization and detailed instructions.

Once we receive and inspect your returned item, refunds are issued to your original payment method and typically appear in your account within 5 to 10 business days, depending on your bank or card issuer.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at sales@ETPrecisionTools.com. Include your order number, a description of the issue, and photos if possible. We'll arrange a free replacement or full refund at no extra cost.

Our parts are engineered to OEM specifications, meaning they are designed to match the exact dimensions, materials, and performance standards of the original manufacturer part. This delivers dependable fit and reliable performance at a competitive price.

Each product listing includes detailed specifications, dimensions, compatible brand models, and a list of OEM part numbers it replaces. Always verify by checking the OEM part number in your mower's owner's manual before ordering. If you're unsure, email us at sales@ETPrecisionTools.com and we'll help confirm the right fit.

Yes. Every product we sell is brand new and in original, unused condition. We do not sell used or refurbished items.

Our replacement blades, belts, and filters are compatible with a wide range of commercial and residential mower brands, including Scag, Ferris, Exmark, Toro, John Deere, Husqvarna, Kawasaki, Kohler, Briggs & Stratton, Kubota, Walker, Gravely, Ariens, Bad Boy, Bobcat, and more.

Replacement intervals depend on usage, but general guidelines are: blades — sharpen every 25 hours and replace annually or when damaged; belts — inspect regularly and replace when signs of wear appear; oil and air filters — replace every 100 hours of use or every 6 months for optimal engine performance.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are processed securely through certified, PCI-compliant payment providers.

Yes. Our checkout uses industry-standard SSL encryption to protect your data, and all transactions are processed through PCI-compliant providers. We do not store your full credit card details on our servers.

No, you can check out as a guest without creating an account. However, creating an account lets you save your shipping information, view order history, and track future orders more easily.

Sales tax is calculated based on your shipping address and applicable state and local tax laws. The exact tax amount will be shown at checkout before you complete your purchase.

The easiest way to reach us is by email at sales@ETPrecisionTools.com. You can also use the form on our Contact Us page. We respond to all messages within 1 to 2 business days.

Our customer support team is available Monday through Friday during U.S. business hours, excluding federal holidays. Messages received on weekends or holidays will be answered on the next business day.

E & T Precision Mowers LLC is based at 6006 Ridge, Mableton, GA 30126, United States. We ship all orders from this location.