Refund policy

At E&T Precision Tools, your satisfaction is our top priority. We stand behind the quality of every product we sell, and we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we're here to help.

Return Window

You may return eligible items within 30 days of the delivery date for a full refund. Requests received after 30 days from delivery may not qualify for a refund.

Free Returns

We are proud to offer free returns on all eligible orders shipped within the United States. There are no restocking fees, and we cover the cost of return shipping.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

The product must be in new, unused, and resalable condition
The product must be returned in its original packaging with all included parts, tags, and documentation
The return must be initiated within 30 days of the delivery date
Proof of purchase (order number or confirmation email) must be provided

Items that show signs of use, installation, wear, or damage caused by the customer may not qualify for a full refund.

Non-Returnable Items

For safety, hygiene, and quality reasons, the following items cannot be returned:

Products that have been installed or used
Items that have been modified, altered, or damaged after delivery
Special-order or custom-cut items
Products returned without prior authorization

How to Start a Return

To initiate a return, please follow these simple steps:

Email us at sales@ETPrecisionTools.com with your order number and the reason for your return
Wait for confirmation — our team will respond within 1–2 business days with a return authorization and detailed instructions
Pack your item securely in its original packaging, along with a copy of your order confirmation
Ship your return using the prepaid return label we provide

Please do not send items back without contacting us first, as unauthorized returns may not be accepted or refunded.

Return Shipping Address

Once your return is approved and you receive shipping instructions, please send your package to:

E & T Precision Mowers LLC
Attn: Returns Department
6006 Ridge, Mableton, GA 30126, USA

Refund Processing

Once we receive your returned item, our team will inspect it to confirm it meets our return conditions. You will receive an email notification once your return has been processed.

Approved refunds are issued to the original payment method used at checkout
Refunds typically appear in your account within 5 to 10 business days after processing, depending on your bank or card issuer
We do not charge any restocking or handling fees on approved returns

If your return is not approved, we will contact you to explain the reason and discuss possible next steps.

Exchanges

If you received the wrong product or need a different size or part number, please contact us at sales@ETPrecisionTools.com. We will guide you through the exchange process at no additional cost.

The fastest way to get the correct item is to return the original product for a refund and place a new order for the item you need.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of the delivery date at sales@ETPrecisionTools.com. Please include:

Your order number
A description of the issue
Photos of the item and packaging, if applicable

We will arrange a free replacement or a full refund at no additional cost to you.

Order Cancellations

If you would like to cancel an order, please contact us at sales@ETPrecisionTools.com as soon as possible. Orders that have not yet been processed or shipped can typically be canceled and fully refunded. Once an order has shipped, it must go through our standard return process.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please:

Check your bank or credit card account again
Contact your bank or card issuer — processing times can vary
If you still have not received your refund, contact us at sales@ETPrecisionTools.com and we will assist you